Refund policy
SHIPPING & RETURNS POLICY
Shipping:
Physical products ordered from Karshine.net are delivered by express courier to selected EU countries.
Standard shipping is free on orders over €50. Express shipping is available for an additional fee, shown at checkout in EUR.
Available destinations: Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Hungary, United Kingdom.
Delivery time:
Orders are typically delivered within 1–4 business days, depending on location and stock availability. During busy periods such as holidays, Black Friday, or similar peak times, delivery may take up to 7–10 business days, but no longer than 15 days from the date the order is placed.
Standard Shipping: 2–4 business days
Express Shipping: 1 business days
Please note that unclaimed, undeliverable, returned, or disputed deliveries may be subject to additional processing, return, and reshipping fees. For complete details, please refer to our Unclaimed Shipments and Delivered Shipment Claims Policy.
Returns:
The customer has the right to return the products within 30 calendar days of receiving the order, in accordance with this Return Policy and applicable European consumer protection legislation, including Directive 2011/83/EU on consumer rights. To return a product, please complete the return form.
How to return your product(s):
STEP 1. PREPARE THE PRODUCTS
Customers have the right to return products within 30 calendar days of receiving the order. We only accept returns if the products are in their original condition — with no signs of use, stains, odors, or dirt — and with all labels and seals still intact. The return must include the original packaging (box or bag), along with all items originally delivered. Products showing signs of use, damage, or odors will not be accepted for return or exchange.
STEP 2. COMPLETE THE RETURN FORM ABOVE
STEP 3. SEND THE PARCEL BY COURIER
Please contact any courier company and send the parcel to: Karshine – Str. A.D. Xenopol nr. 26, Cluj-Napoca, Cluj, Romania
Door-to-door delivery is required (we do not accept parcels sent via Romanian Post, EasyBox, or cash on delivery).
The return shipping cost must be covered by the customer.
STEP 4. REFUND
The purchase price of returned products will be refunded within 14 days after the returned parcel has been received and inspected.
If there is any discrepancy regarding the return shipment (including, but not limited to, a parcel that is lost, damaged, or marked as delivered but not received by KARSHINE), the refund period will be suspended until the investigation has been completed and the matter has been resolved with the shipping carrier.
Condition of Returned Products and Diminished Value
Consumers have the right to inspect and test a product only to the extent necessary to establish its nature, characteristics and functioning.
In accordance with Article 14(2) of Directive 2011/83/EU on consumer rights, consumers are liable for any diminished value of the goods resulting from handling or use beyond what is necessary to establish their nature, characteristics and functioning.
Products must be returned with all components, accessories and other items originally supplied and must be properly packaged and protected to prevent damage during return transport.
If a returned product shows signs of excessive use, dirt, stains, odours, scratches, dents, breakage or other damage, or if any components or accessories are missing or damaged, KARSHINE will assess the diminished value of the product based on its condition upon receipt.
The diminished value may include, where applicable, the costs of cleaning, sanitising, repair or refurbishment, the value of missing or damaged components and accessories, as well as any loss in the product's commercial value.
If a product cannot be repaired, completed or refurbished because the necessary parts or accessories are unavailable and, in its returned condition, can no longer reasonably be sold either as new or as an opened-box product, the diminished value may amount to the full value of the product, provided that such loss in value can be demonstrated.
Each return is assessed individually after receipt and inspection. The condition of the product and the return parcel may be documented through photographs and/or video recordings.
Lost, Damaged or Undelivered Return Parcels
The customer is responsible for ensuring the safe shipment of the return parcel until it has been received by KARSHINE. We recommend keeping your proof of shipment and tracking number (AWB) until the return process has been completed.
If a return parcel is lost, damaged, or marked by the carrier as delivered but has not been received by KARSHINE, the return cannot be considered complete and the refund cannot be processed until the situation has been resolved.
As the customer is the sender and the contracting party of the shipment, any claim regarding the transportation of the return parcel must be submitted by the customer directly to the selected courier. KARSHINE will cooperate throughout the investigation and provide any relevant information or evidence in its possession. However, refunds cannot be processed until the returned products have been received by KARSHINE or the shipping incident has been officially resolved by the carrier.
30-DAY MONEY-BACK GUARANTEE
We stand behind the quality of every Karshine product. If you're not completely satisfied with your purchase, you may return eligible products within 30 days of delivery.
Once the returned items have been received and inspected, your refund will be processed in accordance with our Return Policy.
It's our commitment to ensuring that every customer receives the quality and experience we promise.
